Table 1. Patient-centred clinician behaviours
Nonverbal behaviours
     Maintaining eye contact
     Forward lean to indicate attentiveness
     Nodding to indicate understanding
     Absence of distracting movements (e.g. fidgeting)
Verbal behaviours
     Avoiding interruptions
     Establishing purpose of visit
     Encouraging patient participation
     Soliciting the patient’s beliefs, values and preferences
     Eliciting and validating the patient’s emotions
     Asking about family and social context
     Providing sufficient information
     Providing clear, jargon-free explanations
     Checking for patient understanding
     Offering reassurance
     Offering encouragement and support
  • Reproduced from [19] with permission from the publisher.