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ERR Online Subscriber Help & Information:

Frequently Asked Questions about Institutional Subscriptions

1. My institution has a subscription to European Respiratory Review, and access to ERR Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognised by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all the required IP addresses for your institution

   The person who "activated" the online subscription does not realise that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to the paper European Respiratory Review, and I can't get access to it online. Why?

   Your institution has not yet activated its institutional subscription to ERR Online. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to ERR Online, and encourage your librarian to activate the online subscription.

3. Who from my institution can access ERR Online?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorised computer on your institutional network will be allowed access to ERR Online.

4. What is an Institution?

   For the most part, an Institutional Subscription authorises use at a localised site. A "site" is an organisational unit, and may be academic or nonacademic. For organisations located in more than one city, each city office is considered a different site. For organisations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

   When someone attempts to use ERR Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access ERR Online simultaneously.

   If readers want to access ERR Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription.

6. What subscription packages are available?

   Member Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline, future tables of contents, and the advantage of having password access to ERR Online from any computer connected to the Internet.
   [Ordering Procedure] [Cost] [ ERS Membership ]

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. (Note that individuals who are not ERS members must subscribe at the Institutional level.)
   [Ordering Procedure] [Cost] [ ERS Membership] [Subscribe online]

7. How can I tell if my institution has subscribed to ERR Online

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

8. Can my institution subscribe to the online version only?

   No, all subscriptions are for both print and online versions.

9. Does the journal have a free back issues policy?

   See the list on HighWire for details.

10. How can I access the ERR Online if I am not an ERS member and I don't have access through an institutional subscription?

    If your institution does not subscribe, you can choose to access the journal online as a member or order on a Pay Per View basis.

Still have questions?