Nonverbal behaviours |
Maintaining eye contact |
Forward lean to indicate attentiveness |
Nodding to indicate understanding |
Absence of distracting movements (e.g. fidgeting) |
Verbal behaviours |
Avoiding interruptions |
Establishing purpose of visit |
Encouraging patient participation |
Soliciting the patient’s beliefs, values and preferences |
Eliciting and validating the patient’s emotions |
Asking about family and social context |
Providing sufficient information |
Providing clear, jargon-free explanations |
Checking for patient understanding |
Offering reassurance |
Offering encouragement and support |